How We Work

2024 TERMS OF SERVICE

Consistent with business practices within the luxury travel industry for personalized trip planning with an experienced Travel Advisor, we charge an upfront consultation, research and proposal fee for ocean, river and expeditions cruises. Each client and each trip is unique; therefore, it is not possible to provide a comprehensive list of fees covering every situation. Below is a general guideline should you wish to hire us. Fees are nonrefundable.

SERVICEFEES
Hotel-Only ReservationsIf you do not know the hotel, resort or destination you wish to book, a non-refundable USD $100 fee will apply for up to three proposals or three sets of dates at the same property. 

How to Have Hotel-only Fees Waived: If you have chosen a property in our luxury hotel portfolio and you have established your travel dates and the category you wish to book, our research fees will be waived. 

A USD $75 per room administrative fee will be applied for reservations with less than a total base rate per stay (before taxes and resort fees) of USD $1,000. 

Additional fees will apply for multiple proposals based on the number of proposals you request.
Cruises & Escorted Tours 
and Trip Management

 
Consultation, researching availability and proposal presentation takes time and an in-depth understanding of cruise lines and luxury escorted tour operators. A non-refundable $500 fee is assessed for our time and expertise and is due prior to commencement of planning. Planning up to three pre- and/or post-cruise extension days is included. 

If you have already selected the cruise line or tour and have a general idea of your destination, travel dates and stateroom or suite category, fees may be reduced or waived if the total cruise reservation is over $10,000 including insurance. 
Cruise & Cruise GroupsFor groups of 8 or more travelers on a cruise or escorted tour, a $100 per person administrative fee may apply for group management. This is in addition to the research and proposal fee.
Cancellations & ModificationsHotels: Cancellations at any point, as well as modifications resulting in a shorter stay or lower room rate, are subject to our agency’s USD $75 per room administrative fee.

Cruises: Cancellations for bookings under deposit are subject to a USD $250 per person administrative fee. If the reservation is cancelled after final payment is made, bookings are subject to a USD $1,000 administrative fee above and beyond the suppliers' penalties. Potential fees can be incorporated into your insurance.
Custom-Designed Trips & Safaris


 
Planning a private tailored trip takes time and expertise.  A $500 non-refundable fee is assessed and is due prior to commencement of travel planning for curated trips for up to six travelers for up to twelve days of travel.

This fee is our commitment to each other that we are going to devote the necessary time to design your trip and confirms you are ready to move forward. Our services include:

• Research and advice on destinations.
• Designing a custom-tailored itinerary.
• Researching availability and reserving all accommodations: Hotels, Villas, Yachts or Catamaran Charters.
• Providing access to our Virtuoso & Preferred Partner Amenities, when applicable.
• Presenting a customized proposal and making reasonable modifications.
• Assurance you will gain from working with a professional Travel Advisor with trusted partners around the world.
• Assistance with current travel protocols.
• Recommendation on trip insurance coverage.
• Travel support and accessibility before, during and after your trip.

Planning fee is due after our initial Discover call or email.

Fees may increase based on group size and/or trip duration. Additional fees apply for adjustments to travel dates after the itinerary has been finalized.  For customized tours, we only work on trips where we plan and execute the entire trip including all hotels.   If a client wants to use points for a hotel at the beginning or end of a cruise, we will consider this on a case-by-case basis.

In the event of a cancellation requested by you, we reserve the right to charge 15% administrative fee plus 3.5% credit card recovery fee after the proposal has been accepted and under deposit based on the total trip cost. This is assessed over and above airline, supplier, tour company, cruise line or other vendor penalties.
Late Booking SurchargeA Late Booking Surcharge of USD $250 applies for customized itinerary planning within 60 days of departure.
Concierge and Bespoke Services


 
Bespoke services with hotel-only reservations may be subject to 15% service fees plus a 3.5% credit card recovery fee and include, but are not limited to: airport transfers, private drivers/guides for day trips, theater/event tickets, ferry tickets, and local city tours. Fees will be charged at the time of confirmation and are non-refundable.  
Flights & Rail• Rail or Domestic Airline Research, Ticketing & Flight Management: USD $100 per person 
• International Airline research, ticketing & Flight Management: USD $150 per person.
Beginning WorkTravel planning will not commence until we have received your Travel Authorization Form and established your account. Flights cannot be offered without photos of each traveler's passport.  Passports are also required or us to complete your cruise management. These should be emailed to VIPTeam@luxurytrav.com.
Terms of ServiceThe Luxury Travel Group, Inc. is an independent contractor and affiliate of Brownell Travel, Inc. As such, all travel arrangements made through us are subject to Brownell Travel’s Terms and Conditions.

We strongly recommend the purchase of travel insurance. We will always provide travel insurance quotes based on current nonrefundable trip costs to protect your investment due to cancellations for covered reasons as well as medical protection while traveling.