2023 TERMS OF SERVICE
Consistent with business practices within the luxury travel industry for personalized trip planning with an experienced Travel Advisor, we charge an upfront consultation, planning, research and proposal fee for custom-designed tours, expeditions and cruises. Each client and each trip is unique; therefore, it is not possible to provide a comprehensive list of fees covering every situation. Below is a general guideline should you wish to hire us. Fees are nonrefundable.
| SERVICE | FEES |
|---|---|
| Hotel-Only Reservations USD $100 for up to three property proposals or three sets of dates at the same property | HOW TO HAVE HOTEL-ONLY FEES WAIVED: If you have chosen a property in our luxury hotel portfolio and you have established your travel dates and the category you wish to book, our research fees will be waived. A USD $75 per room administrative fee will be applied for reservations with less than a total base rate per stay (before taxes and resort fees) of USD $1,000. Additional fees will apply for multiple proposals based on the number of proposals you request. |
| Cruises & Escorted Tours / Trip Management | Consultation, researching availability and proposals presentation takes time and an in-depth understanding of cruise lines and itineraries. A non-refundable $500 fee is assessed for our time and expertise and is due prior to commencement of planning. Planning up to three pre- and/or post-cruise extension days is included. If you have already selected the cruise line or tour and have a general idea of your destination, travel dates and stateroom or suite category, fees may be reduced or waived. |
| Cruise & Cruise Groups | For groups of 8 or more travelers on a cruise or escorted tour, a $100 per person administrative fee may apply for group management. This is in addition to the research and proposal fee. |
| Cancellations & Modifications | Hotels: Cancellations at any point, as well as modifications resulting in a shorter stay or lower room rate, are subject to our agency’s USD $75 per room administrative fee. Cruises: Cancellations for bookings under deposit are subject to a USD $500 administrative fee. If the reservation is cancelled after final payment is made, bookings are subject to a USD $1,000 administrative fee above and beyond the suppliers' penalties. Potential fees can be incorporated into your insurance. |
| Custom-Designed Trips & Safaris | As planning a bespoke trip tailored especially for you takes time and expertise, a non-refundable fee is assessed and is due prior to commencement of travel planning. We charge a non-refundable $500 consultation and planning fee for curated trips for up to six travelers for up to twelve days of travel. This fee is our commitment to each other that we are going to devote the necessary time to design your trip and confirms you are ready to move forward. Our services include: • Research and advice on destinations. • Designing a custom-tailored itinerary. • Researching availability and reserving all accommodations: Hotels, Villas, Yachts or Catamaran Charters. • Providing access to our Virtuoso & Preferred Partner Amenities (when applicable) • Presenting a customized proposal and making reasonable modifications. • Assurance you will gain from working with an experienced professional Travel Advisor with trusted partners around the world. • Assistance with current travel protocols. • Recommendation on trip insurance coverage. • Travel support and accessibility before, during and after your trip. Planning fee is due after our initial Discover call or email. Fees may increase based on group size and/or trip duration. Additional fees apply for adjustments to travel dates after the itinerary has been finalized. In the event of a cancellation requested by you, we reserve the right to charge 15% administrative fee after the proposal has been accepted and under deposit based on the total trip cost. This is assessed over and above airline, supplier, tour company, cruise line or other vendor penalties. |
| Late Booking Surcharge | A Late Booking Surcharge of USD $250 applies for customized itinerary planning within 60 days of departure. |
| Concierge and Bespoke Services | Bespoke services beyond reasonable expectations and NOT a part of a comprehensive itinerary may be subject to 15% service fees plus a 3.5% credit card recovery fee and include, but are not limited to: airport transfers, private drivers/guides for day trips, theater/event tickets, ferry tickets, local city tours, and car rentals. Fees will be charged at the time of confirmation and are non-refundable. Dining and spa reservations may be subject to $25 service fee per reservation. |
| Flights & Rail | • Rail or Domestic Airline Research, Ticketing & Flight Management: USD $100 per person • International Airline research, ticketing & Flight Management: USD $150 per person. |
| Beginning Work | Travel planning will not commence until we have received your Travel Authorization Form and established your account. Flights cannot be offered without photos of each traveler's passport |
| Terms of Service | The Luxury Travel Group, Inc. is an independent contractor and affiliate of Brownell Travel, Inc. As such, all travel arrangements made through us are subject to Brownell Travel’s Terms and Conditions: https://www.brownelltravel.com/about-brownell/terms-of-service/ May 1, 2023 |
We strongly recommend the purchase of travel insurance. We will always provide travel insurance quotes based on current nonrefundable trip costs to protect your investment due to cancellations for covered reasons as well as medical protection while traveling.