Ritz-Carlton STAR

The Ritz-Carlton STARS hotel program was established for an elite group of top producing luxury travel agencies, of which Brownell Travel is a member. Through our affiliation with Brownell, we are able to offer STARS benefits to clients who book Ritz-Carlton hotels through us.

STARS benefits are combinable with our Virtuoso hotel benefits, which provide complimentary breakfasts, upgrades, and value-added amenities, along with our white-glove, personal service. STARS benefits are not available to you by booking directly or through any premier paid credit card benefit program.


  • VIP Status. The top hotel executive is made aware of your stay.
  • Complimentary breakfast for two guests daily.
  • Preferred status for room or suite upgrade at time of check-in.
  • First priority for your room type, location, bedding and connecting rooms.
  • Top priority waitlist in sold out situations.
  • No walk policy in sold out situations.
  • Warm welcome from hotel management.
  • Pre-registration and express check-in upon request.
  • 4:00 pm late checkout – priority request.


Virtuoso amenities can be combined with STARS amenities at Ritz-Carlton Virtuoso-member hotels and resorts. Email or call us for details of which hotels and resorts are Virtuoso-member properties and for the specific value-added amenities.

  • Room or suite upgrade upon arrival, subject to availability
  • Room or suite upgrade at time of booking at The Ritz-Carlton, Millenia Singapore and The Ritz-Carlton South Beach, Florida
  • $100 Credit to be used during your stay -- for spa, specialty services or food & beverage, depending on the hotel.


Are you celebrating a birthday or anniversary? Are you traveling for your honeymoon or babymoon? Do you need extra towels, bottled water, an in-room refrigerator, cribs, or have other special requests? Do you want to surprise your travel partner with a framed photo of your wedding or family pet by the bed? Simply let us know and we will do whatever possible to make your trip exceptional. The relationships with our Ritz-Carlton Guardian Angels can make thing happen.


Our affiliated agency, Brownell Travel, the oldest travel agency in North America, is a top 10 producing agency for Ritz-Carlton. Brownell has a special relationship with Ritz-Carlton that extends our providing free breakfasts, upgrades and welcome amenities. Our common goal is to provide a memorable and exceptional experience for our clients.

Every effort will be made to extend all the privileges requested for VIP clients, however, some of these benefits are based on availability and may, on occasion, not be available.